Ordering FAQ

Ordering FAQ

100% Satisfaction Guarantee

We stand behind what we publish. That means that if you're unhappy with your purchase for any reason, we're unhappy, and you can return it for a full refund or exchange with proof of purchase. If you'd like to return something please let us know in advance (an email to [email protected] or a phone call will do). When returning, simply ship your book (in salable condition), along with proof of purchase and your mailing address, to:

No Starch Press, Inc.
Attn: Returns
245 8th Street
San Francisco, CA 94103 USA

Pre-Orders

We're eager to get our books in your hands as soon as possible. When purchasing a Pre-Order book which does not currently have Early Access material available, you will be charged as follows according to your payment method of choice:

(1) PayPal. When paying with PayPal, you will be charged at the time of purchase. PayPal only allows us to charge you immediately upon purchase.

(2) Credit Card. When paying with a credit card, we will charge your card once a book has been officially released or when Early Access material becomes available for that book; whichever is sooner.

Pre-Order Price Guarantee

If we increase or decrease the cover price of a book before it's release, you’ll only be charged the lowest list price offered between the time you place your pre-order and the date the book is released. If you purchased your book using a coupon, we'll adjust your final price to reflect that coupon.

Payment

What types of payment do you accept?

We accept payment by credit card (Visa, MasterCard, American Express, Discover) and PayPal. If you would like to pay by check or money order, please contact us to verify the total cost of your purchase, including shipping and tax (if applicable).

Do you charge sales tax?

We charge 7.5 percent sales tax on orders that ship to addresses within California, and 8.5 percent on orders that ship to addresses within San Francisco. We do not charge tax on digital items (ebooks) or international orders.

My payment was declined. What gives?

Sorry for the inconvenience! Any large orders will be automatically declined due to our fraud prevention system, but we can manually process the order for you. To have your order processed manually, please email [email protected] or call us at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.

Shipping

Which shipping carrier does No Starch Press use?

Standard orders ship via USPS Priority Mail.

How long will it take for my order to ship?

We ship most orders within two business days (excluding holidays).

How long will it take for my order to arrive?

Once shipped, orders within the U.S. typically take 3-5 business days to be delivered. International orders typically take 14-21 business days to be delivered.

How much do you charge for shipping?

Our shipping costs are as follows:

U.S. Canada International
One Book $6.55 $19.95 $23.95
2+ Books $12.85 $40.95 $59.95

You pay for shipping what we pay for shipping—no more. We don't charge any sort of handling fee.

Please note: Several of our titles, including The TCP/IP Guide and The Linux Programming Interface, are very heavy and must be shipped at a two-book rate. As a general rule, if a book is over 1000 pages long, it will ship at the two-book rate.

How will I know if my order has been processed?

Once your order has been shipped, we will send you confirmation via email. You can also log in to your nostarch.com account to see the current status of your order. If you have additional questions, please email [email protected] or call us at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.

Questions About Your Order

How many coupon codes can I apply to my order?

You may use only one coupon code per order.

Ebooks

For information about our ebooks, please click here.

Returns and Exchanges

We stand behind everything that we publish. If you're unhappy with your purchase for any reason, or if it is defective, please email [email protected] to arrange for a replacement or full refund. Please describe the problem and provide proof of purchase (such as a receipt). You may also reach us by calling 1.800.420.7240 during our business hours (9 a.m.–6 p.m. PST). International callers, please dial +1.415.863.9900. You will be responsible for return shipping to our office and in order for a return to qualify for a full refund it must be received in salable condition.

Defective CDs/DVDs

If the CD or DVD included with your No Starch Press book is defective, we'll be happy to ship you a replacement. Please email proof of purchase and your mailing address to [email protected] and we'll send you a new disc.

Contact Customer Service

If you have any other questions about your order, please email us at [email protected], or give us a call at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.

Please send items you are returning or exchanging to the address below. (Please be sure to confirm any returns with us before shipping your book back.):

No Starch Press, Inc.
Attn: Returns
245 8th Street
San Francisco, CA 94103-3910
USA