No Starch Press Order FAQ
100% Satisfaction Guarantee
We stand behind what we publish. That means that if you're unhappy with your purchase for any reason, we're unhappy, and you can return it for a full refund or exchange. If you intend to return something please let us know in advance. When returning, simply ship your book (in salable condition), along with proof of purchase and your mailing address, to the address below. Upon receipt of your purchase in salable condition we'll refund your shipping costs up to $5.00 (within the U.S.) or $10.00 (international).
Payment
What types of payment do you accept?
We accept payment by credit card (Visa, MasterCard, American Express, Discover) and PayPal. If you would like to pay by check or money order, please contact us to verify the total cost of your purchase, including shipping and tax (if applicable).
Do you charge sales tax?
We charge 7.25 percent sales tax on orders that ship to addresses within California, and 8.5 percent on orders that ship to addresses within San Francisco. We do not charge tax on digital items (ebooks) or international orders.
Shipping
Which shipping carrier does No Starch Press use?
Standard orders ship via USPS Priority Mail.
How long will it take for my order to arrive?
Once shipped, orders within the U.S. typically take 3-5 business days to be delivered. International orders typically take 7-10 business days to be delivered. For rush or overnight orders, please contact us at [email protected] for exact pricing.
How much do you charge for shipping?
Our shipping costs are as follows:
| U.S. | Canada/Mexico | International | |
|---|---|---|---|
| One Book | $3.99 | $16.99 | $23.95 |
| 2+ Books | $13.20 | $40.95 | $59.95 |
All shipping costs are passed through to the customer. That means what you pay for shipping is what we pay for shipping—no more.
Please note: Several of our titles, including The TCP/IP Guide and The Linux Programming Interface, are very heavy and must be shipped at a two-book rate. As a rule of thumb, if a book is over 1000 pages long, it will ship at the two-book rate.
How long will it take for my order to ship?
We ship all orders within two business days.
How will I know if my order has been processed?
Once your order has been shipped, we will send you confirmation via email. You can also log in to your nostarch.com account to see the current status of your order. If you have additional questions, please email [email protected] or call us at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.
Questions About Your Order
Returns and Exchanges
We stand behind each and every No Starch Press title. If you're unhappy with your purchase for any reason, or if it is defective, please email [email protected] to arrange for a replacement or full refund. Please describe the problem and provide proof of purchase (such as a receipt). You may also reach us by calling 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.
Defective CDs/DVDs
If the CD or DVD included with your No Starch Press book is defective, we'll be happy to ship you a replacement. Please email proof of purchase and your mailing address to [email protected] and we'll send you a new disc.
Contact Customer Service
If you have any other questions about your order, please email us at [email protected], or give us a call at 1.800.420.7240 during our business hours (9 a.m.–5 p.m. PST). International callers, please dial +1.415.863.9900.
Bulk Discounting
Do you offer bulk discounts?
Yes! For bulk order pricing, please contact us at [email protected].